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Commercial Equipment Distributor

Field Service Software for Industrial Commercial Equipment Distributors

FieldEquip boosts efficiency and overall productivity by streamlining field service processes and workflows. The Field Service Management (FSM) software platform enables capital equipment distributors to support multi-OEM product portfolios and provide outstanding customer service. Distributors of industrial/commercial equipment compete in a performance-critical industry that requires all the essential operating tools to gain and sustain a competitive advantage. FieldEquip is a feature-rich FSM SaaS platform that provides enterprises with highly configurable workflow models, including customizable safety and tasks checklist templates that consistently ensure a high quality of service.

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Key Features

Scheduling and Dispatch FSM Product

Scheduling & Dispatch

With a web-based user interface and GPS integration, FieldEquip allows operators to schedule and dispatch work assignments quickly. In addition, the advanced search capabilities allow them and management to assign work orders to technicians with the appropriate skills.

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Customer Self-Service Product page

Customer Portal

Improve customer satisfaction by using our customer portal feature to track the progress of their service requests in real-time. Notify your field technicians to work on prioritized service requests provided by the customer through the portal.

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Technician Time Tracking and TimeKeeping

Personnel Timekeeping

When on-duty, track field crew with their real-time geo-locations to calculate actual working hours for timekeeping or payroll purposes. FieldEquip helps optimize the scheduling of resources to gain maximum productivity.

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Mobile Field Service Management

Mobile Field Service Management

Manage your field operations directly using our FieldEquip’s mobile app on your device of choice. Perform assigned work orders and field tickets, record work activity, capture customers’ digital signatures for approval, and many other functions by using our mobile app.

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Track when parts are used

Spare Parts Management

Automatically notify the appropriate personnel when individual spare parts quantities reach established maximum and minimum levels. Easily create inventory replenishment orders or let the system automatically place orders based on preset reorder quantities. Send automatic notifications to return field excess inventory to prevent unnecessary purchasing of additional stock.

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Parts Inventory Management

Field Inventory Management

Ensure that field technicians carry the required spare parts and the appropriate quantities to maximize their first-time fix rate and minimize equipment downtime. FieldEquip provides complete visibility of all field parts stocking locations, including central warehouses. In addition, our inventory management feature provides them with visibility of other nearby technicians’ inventory, allowing them to serve customers in a better way.

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Field Service Invoicing Software

Invoicing

Automate by digitalizing data capturing data relating to travel, labor hours, parts consumption, and all work order-related expenditures to invoice customers and prevent payment delays accurately.

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Field Assets Geo Tracking

Geo-Tracking & GEO-Fencing

Get the geographical locations of all your field personnel, warehouses, and customers in real-time. Set individual service areas through geofencing to improve responsiveness to customers.

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FAQ's

Ask us about FieldEquip’s Industrial/Commercial Equipment Distributors

FieldEquip is able to monitor locations of a variety of field assets as well as field personnel using geo-tracking and geo-fencing features.  FieldEquip captures and provides comprehensive information data sets relative to customer assets and field workforce performance.

Our cloud-based FSM solution has the capability to manage big data with the latest storage, search, and security standards and techniques.  As a native cloud-based platform, FieldEquip is transactionally seamless and highly scalable, allowing companies to easily grow their business to their full potential.

To start, FieldEquip enables your customers to easily communicate with your organization using our customer portal feature. Customers are able to view or request account specific information without having to call. They are able to place service-related requests and provide detailed information on specific problems or issues. This level of communication between your customers and your organizations helps secure a long-term partnership resulting in repeat and new business.

FieldEquip could be integrated with various CRM and ERP software platforms providing seamless data transfers between systems while executing transactions in real time.

Our Clients

jandj
xproma
bol.com
abraj
reBuy
Flo-Rite-Fluids

Contact Us

Would you like to have a free demo or have any questions about FieldEquip?

ADDRESS:
US Corporate Headquarters 1011 S. Hwy. 6, Suite 117 Houston Texas 77077 US
PHONE:
+1 281-815-4314
EMAIL:
contactus@bursys.com