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Equipment Manfacturers

Field Service Management Software for Industrial Equipment Manufacturers (OEMs)

Equipment manufacturers increasingly focus on the value of servicing their products to protect and improve brand reputation and grow a profitable revenue stream. Organizations require efficient processes and workflows to meet projected financial gains from product services while providing superior customer service. FieldEquip is a feature-rich FSM software platform that helps service providers become more efficient. Its intuitive features enable organizations to interact and collaborate cross-functionally to provide quick, effective resolutions seamlessly. FieldEquip’s field inventory management helps ensure that the right part is available at the right place at the right time. Moreover, its smart contract feature manages customer entitlements, SLAs, and pricing, ensuring that customers receive the level of service they expect.

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Key Features

Workflow Management Product Page

Configurable Workflows

The cloud-based software platform allows you to optimize workflows and improve communications cross-functionally. In addition, FieldEquip’s web portal and mobile app functionality seamlessly keep everyone informed of field activities enabling effective communication that promotes collaboration and builds customer confidence.

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Scheduling and Dispatch FSM Product

Scheduling & Dispatch

With a web-based user interface and GPS integration, FieldEquip allows operators to schedule and dispatch work assignments quickly. In addition, the advanced search capabilities allow them and management to assign work orders to technicians with the appropriate skills or based on other required criteria such as proximity and availability.

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Field Service Contract Management Software

Smart Contracts

FieldEquip organizes service contracts digitally, making them easily accessible. It helps field service organizations facilitate contractual deliverables such as customer entitlements, SLAs, and pricing. In addition, the FieldEquip’s smart contract feature removes many administrative duties from field workforces and significantly improves invoicing accuracy.

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Parts Inventory Management

Spare Parts Management

Automate by digitalizing data capturing, data relating to travel, labor hours, parts consumption, and all work order-related expenditures to invoice customers and prevent payment delays accurately.

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Field Service Invoicing Software

Invoicing

Automate by digitalizing the capturing of data relating to travel, labor hours, parts consumption, and all work order related expenditures to accurately invoice customers and prevent payment delays.

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Customer Self-Service Product page

Customer Self Service Portal

Improve customer satisfaction by using the customer portal feature to track the progress of their respective service requests in real-time. Notify field technicians to work on prioritized service requests provided by the customer through the portal.

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Mobile Field Service Management

Mobile Field Service Management

Manage field operations using FieldEquip mobile app on the device of choice. Field technicians are immediately notified of assigned work orders and field tickets. In addition, they can easily record work activity, view inventory stock, order parts, capture customers’ digital signatures for approval, and many other functions.

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Digital Field Service Ticket Software

Field E-Ticketing

Eliminate paper-based field ticketing processes or speed up form-based legacy applications by automating through integrated digitalization. Digital Field Ticketing accelerates job reporting and practically eliminates invoicing errors shortening the service-to-cash cycle. The mobile app processes e-tickets data offline and online. When offline, the data is stored in the mobile device and automatically transmits information when it detects network coverage.

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FAQ's

Ask us about FieldEquip’s Industrial Manufacturing (OEM’s)

FieldEquip helps you automate and optimize your workflow and improve operating efficiency. Operating efficiency in service, builds customer confidence which helps you gain new business.

By optimizing your workflows and reporting real-time activity, service processes become increasingly efficient and with the right information, management is able to make better decisions. Service cost is reduced by using a system such as FieldEquip that helps you to prevent wasted valuable field service time on repeat problems and continually improve processes to provide superior service.

Our customer portal allows customers to not only submit service requests, but it also gives them access to work order status, asset history, and contract information. Giving customers access to information that they can make decisions with, builds a stronger relationship between the service provider and the customer.

Our intuitive mobile app senses the presence and absence of network coverage. In remote locations, our mobile app allows field technicians to record work order information off-line which is stored on the device. Once they are back where network coverage is available, the mobile app automatically uploads the information and reestablishes normal communication activity.

Our Clients

jandj
xproma
bol.com
abraj
reBuy
Flo-Rite-Fluids

Contact Us

Would you like to have a free demo or have any questions about FieldEquip?

ADDRESS:
US Corporate Headquarters 1011 S. Hwy. 6, Suite 117 Houston Texas 77077 US
PHONE:
+1 281-815-4314
EMAIL:
contactus@bursys.com